Keeping score using the right metrics to drive world-class performance

Keeping score using the right metrics to drive world-class performance

Detalles Bibliográficos
Autor Principal: Brown, Mark Graham
Formato: Libro
Idioma:English
Publicado: New York Quality Resources c1996.
Subjects:
Organizational effectiveness > Evaluation.
Industrial efficiency > Evaluation.
Customer service > Evaluation.
Job satisfaction > Evaluation.