Brown, M. G. (1996). Keeping score: Using the right metrics to drive world-class performance. Quality Resources.
Chicago-referens (17:e uppl.)Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. New York: Quality Resources, 1996.
MLA-referens (9:e uppl.)Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. Quality Resources, 1996.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.