APA (7th ed.) Citation

Scott, D. (1991). Customer satisfaction: The other half of your job (Rev. ed.). Crisp Pub.

Chicago Style (17th ed.) Citation

Scott, Dru. Customer Satisfaction: The Other Half of Your Job. Rev. ed. Menlo Park, Calif: Crisp Pub, 1991.

MLA (9th ed.) Citation

Scott, Dru. Customer Satisfaction: The Other Half of Your Job. Rev. ed. Crisp Pub, 1991.