Total quality in research and development - McLaughlin, Gregory C. (Delray Beach, Fla. St. Lucie Press, 1995)
Total quality in R%D -- Overview of total quality -- Present R%D paradigm -- Present R%D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R%D: a view to the future -- Case study: total quality at Corning's RD%E.
Keywords: Research; Total quality management