Customer-focused quality : what to do on Monday morning

Customer-focused quality : what to do on Monday morning

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書目詳細資料
主要作者: Hinton, Tom
格式: 圖書
語言:English
出版: Englewood Cliffs, N.J. Prentice-Hall c1994.
主題:
Consumer satisfaction.
Customer service > Quality control.
Total quality management.