Customer-focused quality : what to do on Monday morning

Customer-focused quality : what to do on Monday morning

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Bibliografski detalji
Glavni autor: Hinton, Tom
Format: Knjiga
Jezik:English
Izdano: Englewood Cliffs, N.J. Prentice-Hall c1994.
Teme:
Consumer satisfaction.
Customer service > Quality control.
Total quality management.