Customer-focused quality : what to do on Monday morning

Customer-focused quality : what to do on Monday morning

Показать все версии (2)
Библиографические подробности
Главный автор: Hinton, Tom
Формат: ‌
Язык:English
Опубликовано: Englewood Cliffs, N.J. Prentice-Hall c1994.
Предметы:
Consumer satisfaction.
Customer service > Quality control.
Total quality management.