Customer-focused quality : what to do on Monday morning

Customer-focused quality : what to do on Monday morning

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Detalhes bibliográficos
Autor principal: Hinton, Tom
Formato: Livro
Idioma:English
Publicado em: Englewood Cliffs, N.J. Prentice-Hall c1994.
Assuntos:
Consumer satisfaction.
Customer service > Quality control.
Total quality management.