Cita APA (7a ed.)

Hinton, T. (1994). Customer-focused quality: What to do on Monday morning. Prentice-Hall.

Cita Chicago Style (17a ed.)

Hinton, Tom. Customer-focused Quality: What to Do on Monday Morning. Englewood Cliffs, N.J: Prentice-Hall, 1994.

Cita MLA (9a ed.)

Hinton, Tom. Customer-focused Quality: What to Do on Monday Morning. Prentice-Hall, 1994.