Lengnick-Hall, C. A., & Hartman, M. G. (1995). Experiencing quality. Dryden Press.
芝加哥风格引文Lengnick-Hall, Cynthia A., 与 Melissa G. Hartman. Experiencing Quality. Fort Worth, Conn: Dryden Press, 1995.
MLA引文Lengnick-Hall, Cynthia A., 与 Melissa G. Hartman. Experiencing Quality. Dryden Press, 1995.
警告：这些引文格式不一定是100％准确.