Lengnick-Hall, C. A., & Hartman, M. G. (1995). Experiencing quality. Dryden Press.
Chicagoスタイル(17版)引用形式Lengnick-Hall, Cynthia A., , Melissa G. Hartman. Experiencing Quality. Fort Worth, Conn: Dryden Press, 1995.
MLA(9版)引用形式Lengnick-Hall, Cynthia A., , Melissa G. Hartman. Experiencing Quality. Dryden Press, 1995.
警告: この引用は必ずしも正確ではありません.