APA (7th ed.) Citation

Lengnick-Hall, C. A., & Hartman, M. G. (1995). Experiencing quality. Dryden Press.

Chicago Style (17th ed.) Citation

Lengnick-Hall, Cynthia A., and Melissa G. Hartman. Experiencing Quality. Fort Worth, Conn: Dryden Press, 1995.

MLA (9th ed.) Citation

Lengnick-Hall, Cynthia A., and Melissa G. Hartman. Experiencing Quality. Dryden Press, 1995.