Cita APA (7th ed.)

Lengnick-Hall, C. A., & Hartman, M. G. (1995). Experiencing quality. Dryden Press.

Cita Chicago (17th ed.)

Lengnick-Hall, Cynthia A., i Melissa G. Hartman. Experiencing Quality. Fort Worth, Conn: Dryden Press, 1995.

Cita MLA (9th ed.)

Lengnick-Hall, Cynthia A., i Melissa G. Hartman. Experiencing Quality. Dryden Press, 1995.