APA (7th ed.) Citation

Bergman, B., & Klefsjo, B. (1994). Quality from customer needs to customer satisfaction. McGraw-Hill.

Chicago Style (17th ed.) Citation

Bergman, Bo, and Bengt Klefsjo. Quality from Customer Needs to Customer Satisfaction. London: McGraw-Hill, 1994.

MLA (9th ed.) Citation

Bergman, Bo, and Bengt Klefsjo. Quality from Customer Needs to Customer Satisfaction. McGraw-Hill, 1994.