Deming's 14 points applied to services

Detalles Bibliográficos
Autor principal:	Rosander, Arlyn C.
Formato:	Libro
Lenguaje:	English
Publicado:	New York Dekker c1991.
Colección:	Quality and reliability 25
Materias:	Deming, W. Edwards (William Edwards). Service industries > Quality control.