Deming's 14 points applied to services

Podrobná bibliografie
Hlavní autor:	Rosander, Arlyn C.
Médium:	Kniha
Jazyk:	English
Vydáno:	New York Dekker c1991.
Edice:	Quality and reliability 25
Témata:	Deming, W. Edwards (William Edwards). Service industries > Quality control.