[Jimu sabisu kaizen teian handobukku. English] & Nihon HR Kyokai. (1990). The service industry idea book: Employee involvement in retail and office improvement. Productivity Press.
Citace podle Chicago (17th ed.)[Jimu sabisu kaizen teian handobukku. English] a Nihon HR Kyokai. The Service Industry Idea Book: Employee Involvement in Retail and Office Improvement. Cambridge: Productivity Press, 1990.
Citace podle MLA (9th ed.)[Jimu sabisu kaizen teian handobukku. English] a Nihon HR Kyokai. The Service Industry Idea Book: Employee Involvement in Retail and Office Improvement. Productivity Press, 1990.
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