[Jimu sabisu kaizen teian handobukku. English] & Nihon HR Kyokai. (1990). The service industry idea book: Employee involvement in retail and office improvement. Productivity Press.
Chicago Style (17th ed.) Citation[Jimu sabisu kaizen teian handobukku. English] and Nihon HR Kyokai. The Service Industry Idea Book: Employee Involvement in Retail and Office Improvement. Cambridge: Productivity Press, 1990.
MLA (9th ed.) Citation[Jimu sabisu kaizen teian handobukku. English] and Nihon HR Kyokai. The Service Industry Idea Book: Employee Involvement in Retail and Office Improvement. Productivity Press, 1990.
Warning: These citations may not always be 100% accurate.