Lovelock, C. H. (1992). Managing services: Marketing, operations, and human resources (2nd ed.). Prentice-Hall.
芝加哥风格引文Lovelock, Christopher H. Managing Services: Marketing, Operations, and Human Resources. 2nd ed. Englewood Cliffs, N.J: Prentice-Hall, 1992.
MLA引文Lovelock, Christopher H. Managing Services: Marketing, Operations, and Human Resources. 2nd ed. Prentice-Hall, 1992.
警告：这些引文格式不一定是100％准确.