APA (7th ed.) Citation

Schonberger, R. J. (1991). Operations management: Improving customer service (4th ed.). Irwin.

Chicago Style (17th ed.) Citation

Schonberger, Richard J. Operations Management: Improving Customer Service. 4th ed. Homewood, Ill: Irwin, 1991.

MLA (9th ed.) Citation

Schonberger, Richard J. Operations Management: Improving Customer Service. 4th ed. Irwin, 1991.

Warning: These citations may not always be 100% accurate.