Ziegenfuss, J. T. (1988). Organizational troubleshooters: Resolving problems with customers and employees. Jossey-Bass.
Citace podle Chicago (17th ed.)Ziegenfuss, James T. Organizational Troubleshooters: Resolving Problems with Customers and Employees. San Francisco: Jossey-Bass, 1988.
Citace podle MLA (9th ed.)Ziegenfuss, James T. Organizational Troubleshooters: Resolving Problems with Customers and Employees. Jossey-Bass, 1988.
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