Collier, D. A. (1987). Service management: Operating decisions. Prentice-Hall.
芝加哥风格引文Collier, David A. Service Management: Operating Decisions. Englewood Cliffs N.J: Prentice-Hall, 1987.
MLA引文Collier, David A. Service Management: Operating Decisions. Prentice-Hall, 1987.
警告：这些引文格式不一定是100％准确.