APA način citiranja (7. izdanje)

Collier, D. A. (1987). Service management: Operating decisions. Prentice-Hall.

Čikaški stil citiranja (17. izdanje)

Collier, David A. Service Management: Operating Decisions. Englewood Cliffs N.J: Prentice-Hall, 1987.

MLA način citiranja (9. izdanje)

Collier, David A. Service Management: Operating Decisions. Prentice-Hall, 1987.