Collier, D. A. (1987). Service management: Operating decisions. Prentice-Hall.
Chicago Style (17th ed.) CitationCollier, David A. Service Management: Operating Decisions. Englewood Cliffs N.J: Prentice-Hall, 1987.
ציטוט MLACollier, David A. Service Management: Operating Decisions. Prentice-Hall, 1987.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.