Hartley, B., & Starkey, M. W. (1996). The Management of sales and customer relations: Books of readings. International Thomson Business Press.
Chicago-referens (17:e uppl.)Hartley, Bob, och Michael W. Starkey. The Management of Sales and Customer Relations: Books of Readings. London: International Thomson Business Press, 1996.
MLA-referens (9:e uppl.)Hartley, Bob, och Michael W. Starkey. The Management of Sales and Customer Relations: Books of Readings. International Thomson Business Press, 1996.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.