APA (7th ed.) Citation

Hartley, B., & Starkey, M. W. (1996). The Management of sales and customer relations: Books of readings. International Thomson Business Press.

Chicago Style (17th ed.) Citation

Hartley, Bob, and Michael W. Starkey. The Management of Sales and Customer Relations: Books of Readings. London: International Thomson Business Press, 1996.

MLA (9th ed.) Citation

Hartley, Bob, and Michael W. Starkey. The Management of Sales and Customer Relations: Books of Readings. International Thomson Business Press, 1996.