Quality management introduction to total quality management for production, processing and services - Goetsch, David L.; Davis, Stanley; Goetsch, David L. (Upper Saddle River, N.J. Prentice Hall, 2006)
Rev. ed. of : Introduction to total quality / David L. Goetsch, Stanley B. Davis.
An instructor's resource manual and a set of transparency masters are available to supplement the text.
Keywords: Total quality management