Cita APA (7th ed.)

Goetsch, D. L., & Davis, S. (2006). Quality management: Introduction to total quality management for production, processing and services. Prentice Hall.

Cita Chicago (17th ed.)

Goetsch, David L., i Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. Upper Saddle River, N.J: Prentice Hall, 2006.

Cita MLA (9th ed.)

Goetsch, David L., i Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. Prentice Hall, 2006.