Goetsch, D. L., & Davis, S. (2006). Quality management: Introduction to total quality management for production, processing and services. Prentice Hall.
Citação norma ChicagoGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. Upper Saddle River, N.J: Prentice Hall, 2006.
Citação norma MLAGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. Prentice Hall, 2006.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.