APA (7th ed.) Citation

Metters, R. (2006). Successful service operations management (2nd ed.). Thomson/South-Western.

Chicago Style (17th ed.) Citation

Metters, Richard. Successful Service Operations Management. 2nd ed. Southbank, Vic: Thomson/South-Western, 2006.

MLA (9th ed.) Citation

Metters, Richard. Successful Service Operations Management. 2nd ed. Thomson/South-Western, 2006.

Warning: These citations may not always be 100% accurate.