McColl-Kennedy, J. R. (2003). Services marketing: A managerial approach. Wiley.
Chicagoスタイル(17版)引用形式McColl-Kennedy, Janet R. Services Marketing: A Managerial Approach. Australia: Wiley, 2003.
MLA(9版)引用形式McColl-Kennedy, Janet R. Services Marketing: A Managerial Approach. Wiley, 2003.
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