Zemke, R., & Woods, J. A. (1999). Best practices in customer service (1st AMACOM ed.). AMACOM.
芝加哥风格引文Zemke, Ron, 与 John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. New York: AMACOM, 1999.
MLA引文Zemke, Ron, 与 John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. AMACOM, 1999.
警告：这些引文格式不一定是100％准确.