APA (7. basım) Alıntı

Zemke, R., & Woods, J. A. (1999). Best practices in customer service (1st AMACOM ed.). AMACOM.

Chicago Style (17. basım) Atıf

Zemke, Ron, ve John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. New York: AMACOM, 1999.

MLA (9th ed.) Atıf

Zemke, Ron, ve John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. AMACOM, 1999.