APA(7版)引用形式

Zemke, R., & Woods, J. A. (1999). Best practices in customer service (1st AMACOM ed.). AMACOM.

Chicagoスタイル(17版)引用形式

Zemke, Ron, , John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. New York: AMACOM, 1999.

MLA(9版)引用形式

Zemke, Ron, , John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. AMACOM, 1999.

警告: この引用は必ずしも正確ではありません.