Style de citation APA (7e éd.)

Zemke, R., & Woods, J. A. (1999). Best practices in customer service (1st AMACOM ed.). AMACOM.

Style de citation Chicago (17e éd.)

Zemke, Ron, et John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. New York: AMACOM, 1999.

Style de citation MLA (9e éd.)

Zemke, Ron, et John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. AMACOM, 1999.