Cita APA (7a ed.)

Zemke, R., & Woods, J. A. (1999). Best practices in customer service (1st AMACOM ed.). AMACOM.

Cita Chicago Style (17a ed.)

Zemke, Ron, y John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. New York: AMACOM, 1999.

Cita MLA (9a ed.)

Zemke, Ron, y John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. AMACOM, 1999.