APA (7th ed.) Citation

Zemke, R., & Woods, J. A. (1999). Best practices in customer service (1st AMACOM ed.). AMACOM.

Chicago Style (17th ed.) Citation

Zemke, Ron, and John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. New York: AMACOM, 1999.

MLA (9th ed.) Citation

Zemke, Ron, and John A. Woods. Best Practices in Customer Service. 1st AMACOM ed. AMACOM, 1999.