Laws, E. (1997). Managing packaged tourism: Relationships, responsibilities and service quality in the inclusive holiday industry. International Thomson Business Press.
Citação norma ChicagoLaws, Eric. Managing Packaged Tourism: Relationships, Responsibilities and Service Quality in the Inclusive Holiday Industry. London: International Thomson Business Press, 1997.
Citação norma MLALaws, Eric. Managing Packaged Tourism: Relationships, Responsibilities and Service Quality in the Inclusive Holiday Industry. International Thomson Business Press, 1997.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.