APA-viite (7. p.)

Martin, W. B. (1993). Quality customer service (3rd ed.). Crisp Publications.

Chicago-viite (17. p.)

Martin, William B. Quality Customer Service. 3rd ed. Menlo Park, Calif: Crisp Publications, 1993.

MLA-viite (9. p.)

Martin, William B. Quality Customer Service. 3rd ed. Crisp Publications, 1993.