APA (7th ed.) Citation

Lucas, R. W. (1996). Customer service: Skills and concepts for business. Irwin.

Chicago Style (17th ed.) Citation

Lucas, Robert W. Customer Service: Skills and Concepts for Business. Chicago: Irwin, 1996.

MLA (9th ed.) Citation

Lucas, Robert W. Customer Service: Skills and Concepts for Business. Irwin, 1996.