APA (7th ed.) Citation

Smith, I. (1994). Meeting customer needs. Butterworth/Heinemann.

Chicago Style (17th ed.) Citation

Smith, Ian. Meeting Customer Needs. Oxford: Butterworth/Heinemann, 1994.

MLA (9th ed.) Citation

Smith, Ian. Meeting Customer Needs. Butterworth/Heinemann, 1994.

Warning: These citations may not always be 100% accurate.