TY - BOOK T1 - The essence of services marketing A1 - Payne, Adrian LA - English PP - New York PB - Prentice Hall YR - 1993 UL - https://tuklas.up.edu.ph/Record/UP-99796217602252628 OP - 253 CN - HD 9980.5 P34 SN - 013284852X KW - Service industries : Marketing. ER -