APA (7e ed.) Bronvermelding

Payne, A. (1993). The essence of services marketing. Prentice Hall.

Chicago (17e ed.) Bronvermelding

Payne, Adrian. The Essence of Services Marketing. New York: Prentice Hall, 1993.

MLA (9e ed.) Bronvermelding

Payne, Adrian. The Essence of Services Marketing. Prentice Hall, 1993.