Cita APA (7a ed.)

Denton, D. K. (1992). The service trainer handbook: Managing service businesses in the 1990's. McGraw-Hill.

Cita Chicago Style (17a ed.)

Denton, D. Keith. The Service Trainer Handbook: Managing Service Businesses in the 1990's. New York: McGraw-Hill, 1992.

Cita MLA (9a ed.)

Denton, D. Keith. The Service Trainer Handbook: Managing Service Businesses in the 1990's. McGraw-Hill, 1992.