World Tourism Organization. (1983). Identification and evaluation of those components of tourism services which have a bearing on tourist satisfaction and which can be regulated, and state measures to ensure adequate quality of tourism services. The Organization.
Čikaški stil citiranja (17. izdanje)World Tourism Organization. Identification and Evaluation of Those Components of Tourism Services Which Have a Bearing on Tourist Satisfaction and Which Can Be Regulated, and State Measures to Ensure Adequate Quality of Tourism Services. Madrid: The Organization, 1983.
MLA način citiranja (9. izdanje)World Tourism Organization. Identification and Evaluation of Those Components of Tourism Services Which Have a Bearing on Tourist Satisfaction and Which Can Be Regulated, and State Measures to Ensure Adequate Quality of Tourism Services. The Organization, 1983.