APA (7th ed.) Citation

Fenvessy, S. J. (1976). Keep your customers and keep them happy. Dow Jones-Irwin.

Chicago Style (17th ed.) Citation

Fenvessy, Stanley J. Keep Your Customers and Keep Them Happy. Homewood, Ill: Dow Jones-Irwin, 1976.

MLA (9th ed.) Citation

Fenvessy, Stanley J. Keep Your Customers and Keep Them Happy. Dow Jones-Irwin, 1976.