Space utilization of the physical environment of a selected BPO office decompression spaces and its relation to the productivity and well-being of call center agents

Space utilization of the physical environment of a selected BPO office decompression spaces and its relation to the productivity and well-being of call center agents

Business Process Outsourcing (BPO) is an ever-growing industry that has been one of the biggest contributors to employment and economic progression worldwide. The Filipinos have shown interest in this industry due to the promise of higher compensation. BPOs have been the topic of more academic resea...

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Detalhes bibliográficos
Autor principal: Santos, Leslie S. Calubayan (Autor)
Outros Autores: Juarez, Lizza M. E. (adviser.), Florendo, Raquel B. (adviser.)
Formato: Tese
Idioma:English
Assuntos:
Call center agents > Philippines > Quezon City.
Work environment > Philippines.
Quality of work life > Philippines > Quezon City.
Business Process Outsourcing (BPO).
Decompression spaces.
Shared spaces.
Affective Events Theory.
Workplace well-being.
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