APA citiranje

Gallo, C. (2012). The Apple experience: The secrets of delivering insanely great customer service. McGraw-Hill.

Chicago Style (17th ed.) Citation

Gallo, Carmine. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service. New York: McGraw-Hill, 2012.

MLA citiranje

Gallo, Carmine. The Apple Experience: The Secrets of Delivering Insanely Great Customer Service. McGraw-Hill, 2012.