Plenert, G. J. (2012). Strategic continuous process improvement: Which quality tools to use, and when to use them. McGraw-Hill.
Citazione stile Chigago Style (17a edizione)Plenert, Gerhard Johannes. Strategic Continuous Process Improvement: Which Quality Tools to Use, and When to Use Them. New York: McGraw-Hill, 2012.
Citatione MLA (9a ed.)Plenert, Gerhard Johannes. Strategic Continuous Process Improvement: Which Quality Tools to Use, and When to Use Them. McGraw-Hill, 2012.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.