00000cam a22000004a 4500 UP-8027390931316167099 Buklod 20080613152747.0 a r |||| u| ta 881215s1988 pau r |000 0|eng d 0449907058 DLC DLC DLC HD30.3 B94 1988 650.1/3 20 HD30.3 B94 1988 Byham, William C. Zapp! the lightning of empowerment : how to improve productivity, quality, and employee satisfaction by William C. Byham with Jeff Cox. Pittsburgh Development Dimensions International Press 1988. 191 p. 22 cm. "Books and monographs by William C. Byham": p. 190. Employee empowerment. Communication in management. Interpersonal relations. Cox, Jeff 1951-. UPMIN UPMIN-MAIN HD30.3 .B94 1988 Book