Byham, W. C., & Cox, J. (1988). Zapp!: The lightning of empowerment : how to improve productivity, quality, and employee satisfaction. Development Dimensions International Press.
Citazione stile Chigago Style (17a edizione)Byham, William C., e Jeff Cox. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. Pittsburgh: Development Dimensions International Press, 1988.
Citatione MLA (9a ed.)Byham, William C., e Jeff Cox. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. Development Dimensions International Press, 1988.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.