Byham, W. C., & Cox, J. (1988). Zapp!: The lightning of empowerment : how to improve productivity, quality, and employee satisfaction. Development Dimensions International Press.
Chicago Style (17th ed.) CitationByham, William C., and Jeff Cox. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. Pittsburgh: Development Dimensions International Press, 1988.
MLA (9th ed.) CitationByham, William C., and Jeff Cox. Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction. Development Dimensions International Press, 1988.
Warning: These citations may not always be 100% accurate.