Quality transforming postsecondary education - Chaffee, Ellen Earle; Sherr, Lawrence A.; ERIC Clearinghouse on Higher Education; Association for the Study of Higher Education (Washington, D.C. George Washington University, 1992)
Includes bibliographical references (p. 109-114) and index.
Keywords: Universities and colleges -- United States -- Administration; Total quality management -- United States; Educational change -- United States