Skilled interpersonal communication research, theory, and practice - Hargie, Owen.; Dickson, David 1950-. (London Routledge, 2003)
Introduction : the importance of interpersonal skills -- Interpersonal communication : a skill-based model -- Nonverbal communication -- Rewarding and reinforcing -- Questioning -- Reflecting -- Listening -- Explaining -- Self-disclosure -- Set induction and closure -- Assertiveness -- Influence and persuasion -- Negotiating -- Groups and group interaction -- Concluding comments.
Includes bibliographical references and index.
Keywords: Interpersonal communication